Datamonitor's annual black book of outsourcing survey for 2010

With over 26 years of industry experience, sitel has twice been ranked as the top outsourcing provider in datamonitors annual black book of outsourcing survey. The datamonitor black book of outsourcing is released post the black book research undertaking an annual survey into organizations. Findings from the annual survey are presented in reports that investigate outsourcing markets by industry, geography and service domain. According to black books 20 survey of electronic health record vendors. The total annual value of the contracts included in this study is over 3 billion, accounting for around twothirds of the total nordic outsourcing market in terms. Aon hewitt ranked top multiprocess hro provider by hro. Datamonitor s the black book of outsourcing survey 200910 results are generated post a detailed threestep process that collects candid performance data. Europe tops list of safest outsourcing spots blogger. Sitels approximately 58,000 employees provide clients with predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving ef. Rated amongst the top of brownwilson group datamonitors the black book of outsourcing 2009 annual survey, 212 marketing solutions was an integral part in earning the award for overall.

The latest research for 2010 interviewed 3,100 corporate development leaders, including more than 400 outsourcing customers, to indicate their companys inclination to consider specific offshore locations for outsourcing including it outsourcing and bpo. Aug 06, 2010 the latest research for 2010 interviewed 3,100 corporate development leaders, including more than 400 outsourcing customers, to indicate their companys inclination to consider specific offshore locations for outsourcing including it outsourcing and bpo. Amba research announced that it has been ranked among the top 3 kpo knowledge process outsourcing service providers in datamonitors annual black book of outsourcing survey for 2010. Farooq abdullah senior sales executive roopam gold. Oce business services ranked the leading document process. Datamonitor acquires the brownwilson black book press release. Sep 29, 2014 with over 26 years of industry experience, sitel has twice been ranked as the top overall call center outsourcing provider in datamonitors annual black book of outsourcing survey. Knowledge process outsourcing service providers across the globe, in the datamonitors annual black book of outsourcing survey for 2010. Rated amongst the top of brownwilson group datamonitors the black book of outsourcing 2009 annual survey, 212 marketing solutions was an integral part in earning the award for overall client satisfaction.

Choosing the best path to the future market research report and industry analysis 72. Cmo axis is a nasscom emerge 50 company, boiindia sme100 award, tie startup of the year and listed as top smo in datamonitor s black book of outsourcing. Awards for cmo axis nasscom emerge 50 company 2010 top. The study evaluates leading global outsourcing service providers across 18 operational excellence performance indicators from the perspective of clients experience. Bt global services has earned the distinction of being the most customerrespected managed security solutions vendor in the world, said doug brown, coauthor of the black book of outsourcing. Aon plc aon hewitt ranked number one in 10 of 11 categories. Black book, also known as black book market research, is a tampa, florida technology and. Amba research was ranked among the top 3 knowledge process outsourcing service providers in datamonitors annual black book of outsourcing survey for 2010. The 25 most dangerous cities for outsourcing in 2010. A datamonitor report global foodservice markets database. Global foodservice markets database 20042009 imcm07 this database provides estimates of the size of the foodservice market segmented by major channel and by food and drink product category for 40 countries around the world. Investment services provider amba research on wednesday said it has been ranked among the top 3 kpo knowledge process outsourcing service providers across the globe, in the datamonitor s annual black book of outsourcing survey for 2010.

Together with datamonitors interactive consumer database, it provides the complete view of product category. Sitels 60,000 associates provide clients with predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency. Join thousands of satisfied visitors who discovered hr outsource companies, offshore outsourcing company and outsourcing service. Aon hewitt ranked number one in 10 of 11 categories in the. Niit technologies net profits grows 44% for fy 201011. Best deemed aon the number one insurance broker based on revenues in 2007, 2008 and 2009, and aon was voted best insurance intermediary 2007 2010, best reinsurance intermediary 2006 2010.

Datamonitor research reports the datamonitor difference no business can stand still. Dec 14, 2009 212 marketing solutions ability to continue to grow stems from success it achieved in the new york and rhode island area. The company is mostly known as a research firm in the global market rather than an analytics firm and that might have an adverse impact on its revenue multiples and price premiums. Sitel names don berryman president of the americas. Hugh clarke contact centre business manager sainsbury. First, the research team collects a series of direct evaluations covering 26 performance areas on leadership and senior management, which comprise of the scored. Surendra singh, director were conferred with the padma bhushan. The survey asked respondents to rank those cities on various perceived threats and. Sitel names don berryman president of the americas business. Compiled by datamonitor group, black book produces an annual ranking. Hugh clarke contact centre business manager sainsburys.

Sitels approximately 57,000 employees provide clients with predictable and measurable return on their customer investment by building customer loyalty. Brokerage processing providers survey in 2008 and in 2009. Sitels 52,000 employees provide clients with predictable and measurable return on their customer investment by building customer loyalty, increasing sales and. The 2010 black book of outsourcing survey is specifically designed to capture customer satisfaction ratings from users of outsourced services across the globe. Sitel has twice been ranked as the top overall call centre outsourcing provider in datamonitors annual black book of outsourcing survey. Teleplaza outsourcing directory, bpo call center service. Bt global services managed security solutions takes top. In a few days, the black book of outsourcing will release its annual ranking of. Ranked among the top 10 emerging adm vendors, in a global services survey 2010. Check out the link below to understand 212 degree leadership. In addition, among firms specializing in financial research, amba research ranked the highest.

Sitel president and coo named chief executive officer. Sitels 57,000 employees provide clients with predictable and measurable return on their customer investment by building customer loyalty, increasing sales and. Datamonitor reports on the state of the global human resources outsourcing industry for 2010 aon hewitt, the global human resource consulting and outsourcing business of aon corporation nyse. Niit technologies was ranked among top 3 globally by the american society for training and development astd in the 2010 astd best awards. Jan 10, 2012 with over 26 years of industry experience, sitel has twice been ranked as the top overall call center outsourcing provider in datamonitors annual black book of outsourcing survey.

Datamonitors the black book of outsourcing survey 200910 results are generated post a detailed threestep process that collects candid performance data. The annual survey of offshore outsourcing location risk, conducted by the. Amba research also ranked among the top 3 kpo service providers in the 2010 black book of outsourcing survey. Aon, announced today it was ranked as the clear leader in hr outsourcing hro, according to datamonitor s 2010 black book of outsourcing. Farooq abdullah senior sales executive roopam gold and. Dec 05, 2012 amba research was ranked among the top 3 knowledge process outsourcing service providers in datamonitors annual black book of outsourcing survey for 2010. With over 26 years of industry experience, sitel has twice been ranked as the top overall call center outsourcing provider in datamonitors annual black book of outsourcing survey. Sitel is the leading business process outsourcing bpo call center provider. According to datamonitors 2011 financial services consumer insight survey, a total of 40% of online shoppers who use paypal report that they do so because they see it as a secure payment tool.

Oct 28, 2010 the 2010 black book of outsourcing survey is specifically designed to capture customer satisfaction ratings from users of outsourced services across the globe. The black book of outsourcing is an annual survey started in 2004 by the brownwilson group, which was acquired by datamonitor in june 2009. Amba research ranks among top 3 kpos in the world the. Amba research ranks among top 3 kpos in the world investment services provider amba research on wednesday said it has been ranked among the top 3 kpo knowledge process outsourcing service providers across the globe, in the datamonitor s annual black book of outsourcing survey for 2010. Aug 07, 2010 the sweep of the survey is impressive. Oct 11, 2011 with over 26 years of industry experience, sitel has twice been ranked as the top overall call center outsourcing provider in datamonitors annual black book of outsourcing survey. Amba research ranks among top3 kpo service providers. The study evaluates leading global outsourcing service providers across 18 operational excellence performance indicators from the perspective of. In november 2010, black book research launched black book rankings.